Automate returns.
Restore customer trust.
Transform unstructured customer emails into fully tracked RMA tickets, auto-assign agents, and deliver real-time updates — without manual work.
Why traditional RMA systems break
Legacy workflows collapse under scale. Each failure compounds into delays, errors, and customer frustration.
Inbox Chaos
RMA requests arrive via emails with no structure or validation.
Blind Tracking
No real-time visibility into where products are or who owns them.
Manual Assignment
Agents waste time triaging instead of resolving issues.
Customer Frustration
Delays and silence erode trust and brand loyalty.
The automated RMA lifecycle
One continuous flow from request to resolution.
Email Ingest
Incoming emails are parsed automatically to extract order and product data.
Smart Routing
Tickets are routed instantly based on rules, category, and severity.
Resolution
Customers receive automated updates until the return is completed.
Ready to modernize your RMA process?
Stop managing returns manually. Let automation handle it.